Let customers shop while they wait
Customers book a fitting or consultation, or join the counter queue from a QR code and keep browsing until it's their turn.
Sound familiar?
Lines at the counter
Customers queue instead of shopping, or leave.
Specialists double-booked
Booked consultations clash with walk-in requests.
Peaks you can't predict
Saturday afternoons overwhelm the team.
Up and running in 3 steps
Add your team
Specialists, counter staff and their hours.
Create services
Fittings, consultations, returns or collections.
Put up the QR code
By the counter and at the entrance.
Everything you need, nothing you don't
Browse while you wait
Customers keep their place in the queue without standing in it.
Appointments for specialists
Bookable consultations that never clash with walk-ins.
'You're next' alerts
On screen, and by text if the customer agrees (early access).
Busy-time insight
Walk-ins and appointments by day.
Multiple counters
Use locations for each store.
Deposits
For high-demand consultations (early access).
Start with these services
Every setting can be changed later. All of these work on the free plan.
- Fitting30 minutes · free · bookable
- Returns and collections5 minutes · free · walk-in queue
A typical day
- Saturday 13:00
Eight people join the returns queue and keep browsing.
- 13:20
A booked fitting starts on time; walk-ins don't jump ahead.
- 16:00
The queue pauses while the team takes a break; customers see a message.
- 18:00
The summary shows the afternoon peak for next week's rota.
Questions
Do customers need to download anything?
No. The QR code opens a web page.
Can we run several stores?
Yes. Each store is a location with its own queue and hours.
Further reading
How to set up a QR code queue in 10 minutes (no app needed)
A step-by-step guide to running a walk-in queue from a QR code, from printing the poster to calling the first person.
GuidesWhat is a virtual queue? A plain-English guide for small organisations
How virtual queues work, when they beat a physical line, and how to run one with a QR code and no app.
ComparisonsCalnify vs Waitwhile (2026): virtual queue tools compared
Waitwhile is an established virtual queue and booking platform. Calnify is a simpler, flat-priced option for small organisations. Prices from Waitwhile's own pricing page.
Get your booking page live today
Free for one location. No card needed. Your visitors never need an app.