Fill the chairs with bookings and walk-ins
Regulars book online. Walk-ins scan the QR code in the window, see the wait, and pop next door until it's their turn. Bookings and walk-ins draw from the same chairs.
Sound familiar?
The awkward walk-in
Someone walks in at 2pm, but your 2:15 is booked, and you're guessing whether you can fit them in.
A crowded waiting area
Customers stand around for 40 minutes, or leave and don't come back.
No-shows on busy days
A missed booking on a Saturday is an empty chair you can't get back.
Up and running in 3 steps
Add your team and their hours
Each barber or stylist gets their own hours and days off.
Add your services
Cut, cut and beard, colour, with their length and price.
Turn on walk-ins
Choose how much time to keep free for walk-ins, then put the QR code in the window.
Everything you need, nothing you don't
No double-booking
A walk-in being served takes time from the same diary as online bookings.
Wait anywhere
Walk-ins see their place and a rough wait on their phone, and can leave the queue if plans change.
Deposits for busy slots
Ask for a deposit online for longer services (early access), or take payment in person.
Reminders
Email reminders before appointments, and an optional text when it's a walk-in's turn (early access).
Choose a barber or anyone
Customers can pick who cuts their hair, or take the first available.
End-of-day numbers
Bookings, walk-ins, seen, missed and takings recorded in person.
Start with these services
Every setting can be changed later. All of these work on the free plan.
- Haircut30 minutes · pay in person · bookable and walk-ins
- Cut and beard45 minutes · pay in person · bookable
- Kids' cut20 minutes · pay in person · walk-ins
A typical day
- Saturday 9:00
Online bookings fill the morning. Walk-in queue opens automatically.
- 11:40
Three walk-ins are waiting. One goes for a coffee; their phone shows when they're next.
- 13:00
A customer cancels from their link. The slot is free for the next walk-in straight away.
- 18:00
You check the day's summary: seen, missed, walk-ins and what was taken at the counter.
Questions
Do customers need an app?
No. They book or join the queue in their phone's browser.
Can I take card payments online?
Online payments through your own Stripe account are in early access. Pay-in-person works today.
Can I stop online bookings eating all my walk-in time?
Yes. Keep a percentage of each day for walk-ins; online bookings stop when the rest is full.
Further reading
How to take appointments and walk-ins without double-booking
Running bookings and a walk-in queue from the same staff time, so nobody is promised a slot that's already taken.
GuidesHow to reduce no-shows: reminders, deposits and fair cancellation rules
Practical ways small businesses and community organisations can cut missed appointments without putting people off.
GuidesHow to set up a QR code queue in 10 minutes (no app needed)
A step-by-step guide to running a walk-in queue from a QR code, from printing the poster to calling the first person.
Get your booking page live today
Free for one location. No card needed. Your visitors never need an app.