Paid assessments online. A fair queue at the counter.
Customers book an assessment in advance, or join the counter queue when they walk in. Your bench time is shared between both, so you never promise the same hour twice.
Sound familiar?
The counter crowd
Five people with cracked screens, one technician, and an argument about who was first.
Booked work slipping
Walk-ins eat into the time you promised to people who booked.
Time-wasters
People book an assessment and never turn up.
Up and running in 3 steps
Add your technicians
Each with their own hours.
Add assessment and repair services
Set prices to pay in person, or take a deposit online (early access).
Put the QR code on the counter
Walk-ins join the queue and see how long it'll be.
Everything you need, nothing you don't
Bench time is shared
Bookings, checkouts in progress and walk-ins being served all come from one diary.
First come, first served
Numbers, not shouting. Customers see their place and can leave and come back.
Deposits cut no-shows
Ask for a deposit when booking online (early access), with the balance taken in person.
Refunds stay in sync
Refund from the booking and the status updates everywhere (with online payments).
Reminders
Email confirmation and reminder with a private link to change or cancel.
Daily summary
Booked, walk-ins, seen, missed and what's still to be paid.
Start with these services
Every setting can be changed later. All of these work on the free plan.
- Screen repair assessment20 minutes · pay in person · bookable and walk-ins
- Battery replacement45 minutes · pay in person · bookable
- Data recovery consultation30 minutes · deposit online (early access) · bookable
A typical day
- 10:00
Two booked assessments arrive and check in from their links.
- 10:30
A walk-in joins the counter queue: number 7, about 25 minutes.
- 11:00
You tap Call next. Number 7 gets a 'you're next' screen on their phone.
- 17:30
The summary shows two missed bookings. Next week you switch on deposits.
Questions
Can walk-ins pay online before joining?
You can choose online payment for walk-ins when online payments are live for your account. Pay at the counter works today.
Can I keep part of the day for walk-ins?
Yes. Set a percentage of time reserved for walk-ins.
Further reading
How to take appointments and walk-ins without double-booking
Running bookings and a walk-in queue from the same staff time, so nobody is promised a slot that's already taken.
GuidesHow to reduce no-shows: reminders, deposits and fair cancellation rules
Practical ways small businesses and community organisations can cut missed appointments without putting people off.
ComparisonsCalnify vs Waitwhile (2026): virtual queue tools compared
Waitwhile is an established virtual queue and booking platform. Calnify is a simpler, flat-priced option for small organisations. Prices from Waitwhile's own pricing page.
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