A fair, dignified way to wait
People book a collection slot or join today's queue from a QR code, then wait somewhere comfortable instead of standing in a line outside.
Sound familiar?
Lines outside in the cold
People arrive hours early because it's the only way to be sure.
Stretched volunteers
Managing a list by hand while also serving people.
Dignity
Names called out in front of everyone.
Up and running in 3 steps
Set your opening hours
And how many people you can see at once.
Create collection and drop-in services
Booked collection slots, a drop-in queue, or both.
Print the QR code
On the door, and share the link with referral partners.
Everything you need, nothing you don't
Numbers, not names
People are called by number. Screens never show names.
No details required
Walk-ins can join with no details at all; volunteers can add people without phones.
Booked collection slots
Spread visits across the session to cut the morning rush.
Volunteer roles
Front-desk access lets volunteers run the queue without seeing more than they need.
Clear messages
If today is full, people are told straight away and offered another time.
Numbers for reporting
Daily counts of people seen, without exporting personal details.
Start with these services
Every setting can be changed later. All of these work on the free plan.
- Food collection10 minutes · free · bookable slots
- Drop-in15 minutes · free · walk-in queue
A typical day
- 10:00
Booked collections arrive through the morning instead of all at once.
- 10:30
Walk-ins join from the QR code and wait inside with a cup of tea.
- 12:00
The session is full; new arrivals are offered Thursday's session.
- 13:00
The summary shows numbers seen for the trustees' report.
Questions
Is there a cost?
The free plan covers one location with up to two staff logins. Volunteers using a shared front-desk login is common.
Can people without a phone use it?
Yes. Volunteers add them in seconds and call them by number.
Further reading
Running a fair drop-in: queues for food banks, advice sessions and community centres
How to make drop-in sessions fairer and more dignified, without adding work for volunteers.
GuidesBooking data and UK GDPR: what small organisations should collect (and what to leave out)
A practical, plain-English look at data minimisation and retention for appointment and queue systems. Not legal advice.
GuidesWhat is a virtual queue? A plain-English guide for small organisations
How virtual queues work, when they beat a physical line, and how to run one with a QR code and no app.
Get your booking page live today
Free for one location. No card needed. Your visitors never need an app.